You bought a refrigerator ten days ago. But on reaching home you discovered that it did not work properly. You have got no response from the customer service.
Write a letter to the company and in your letter:
1- introduce yourself
2- explain the problem
3- state the action that you would like the company to take
Write at least 150 words.
Dear Sir/ Madam,
I purchased a refrigerator from your shop on 1st Nov 2018. I am writing to you as I want to bring it to your notice that the refrigerator is faulty.
I bought a 350 Litres silver coloured Haier refrigerator from you ten days ago. But on reaching home when I plugged it on, I found its compressor faulty. It is not working properly and is not cooling at all. I have tried it a couple of times but it does not work and the food is getting spoilt.
I contacted the customer service immediately in this regards and I was told that it would be replaced within 48 hours as it is under warranty. But I have not received any communication after that. I am very disappointed and it is causing inconvenience to me.
As the refrigerator is under the warranty period, I would like you to get it replaced with a new one immediately.
I look forward to hearing from you on this at the earliest.
Yours faithfully,
Rebecca
Dear Sir/ Madam,
I always purchase my electronic gadgets from your shop. Ten days ago I bought a refrigerator from your shop but It is faulty.
Ten days back I bought a refrigerator from your shop but on reaching home I found that it is not working properly as there is no cooling at all. I wrote a complaint to customer service but haven’t got any response from them. This is causing so much inconvenience to me that I am unable to store my food items in the refrigerator as they get spoilt.
I need a replacement of my faulty refrigerator at the earliest. I am expecting you to act on it immediately.
Yours Sincerely,
John
